Procosplay Reviews

I ordered from here about 2 weeks before Halloween and was nervous after reading reviews on here and seeing that it would ship from China not domestic. I was pleasantly surprised when it actually arrived ahead of schedule, only 3 days after it shipped (it took a few days to ship from the order date). They are responsive by email and the quality was very good.

Absolutely the worst experience I have had ordering online. I volunteer at children's hospitals in costume (my Iron Man was spot on, thank you).
I ordered a Dr. Strange costume from this company in late August for an event in early September. Based on their sizing chart, I meticulously took the required measurements which indicated a Large size and submitted my order. I was impressed with the quick delivery but, upon opening the box, discovered that the costume would not have fit my 12-year old nephew.

The belt lacked at least 5" from being able to close. The greaves lacked at least 3". I could not fit the tunic over one shoulder, let alone my torso. The ONLY item that fit was the cape, which was closed with a pair of safety pins.

I contacted the company and received polite responses, first telling me that the size they sent was accurate (when it was clearly not) and then offering a replacement if I shipped it back to them. I instructed them to send an XXL costume so I could alter it if need be. Their "free return policy" cost me an additional $85.00 to send the incorrect costume from Atlanta to China. They did offer me a 20% discount if I returned it (which I did).

Upon receiving the returned costume, they sent photographs of it, indicating that it was the correct size, as if to say that I don't know my own measurements. After THIRTY-SEVEN emails back and forth, they finally agreed to send the replacement... if I sent them ANOTHER $60 for shipping (again). When I showed them their own offer of the 20% discount whose difference would easily cover the shipping costs, they retracted it, saying that the discount would only be applied if I bought a second costume while keeping the first!!! They finally agreed to a refund, which does me no good at all, since I am back to square one for finding a costume.

The quality of the original costume was good, but if you make the same mistake of ordering from this company, double the size that you think you'll need or you'll wind up with one that might - MIGHT - fit Peter Dinklage.

Avoid this company at all costs.

This company is totally unreliable. I order size Large but when received it was like a small. I tried to return it and never got an email back. Besides , their return policy is no refund and you have to pay the whole round trip of return and back if any. They never get back to you. I got stock with my outfit that I spent $276.00 . Never again I will I trust this company or any other from so far.

The Mandalorian costume was terribly disappointing. All of it. The pleather pieces were crushed and can’t be fixed. The cape is literally an unfinished blanket with safety pins. I paid $125 for shipping and now I get to pay that all over again to send it back, if they even accept the return. There is no way I can replace this in time for Halloween now, it’s already September. Two thumbs DOWN.

The cosplay looks 100% like the pictures, the fitting is exactly like the size chart and I am so impressed by that! Also it came earlier than announced and I had a great customer service.

The boots for my Homelander costume were terribly cut and basically unwearable. The company’s solution? Buy new ones and hope they get it right. Plus pay for shipping 3 times (original, return, and new order). Avoid at all costs.

Ordered a costume threw Procosplay.com it was very poor quality bent out of shape pieces cracked pieces and chipped paint I did reach out but they weren't very helpful their solution resell me the damaged parts.
Buyer Beware and avoid this site if you can
Can also provide photos if need be

Garbage. Cheap, Chinese made faux plastic garbage. Sizes make absolutely no sense. If u get a custom piece and something is wrong with it, to bad so sad. Tried to have me pay for a replacement. Don’t waste ur money. You will find better things on wish.

I have ordered a Ganyu costume from Genshin Impact on their website which was labelled as "ready to ship". I had chosen the Fedex option for delivery to get my costume on time for the next con I was attending to, and well, no complaints! They’ve prepared the shipping real quick and it was there on time! Also, customer service was on point as well, and I’ve received exactly what I’ve ordered, it suited me just perfectly!

bought vergils devil may cry 3 outfit, custom size and they screwed up the measurements. the shoulders are too small and sleeves are super tight, was made for someone with twig arms, and narrow shoulders, and they are refusing to accept a return, and asking a impossible task of taking pictures of me measuring myself which is very hard to do by myself.

and i looked it up, isn't just me there's been dozens of buyers that had the same issue

They screwed up the measurements and wont except refunds, defiantly DO NOT BUY from this site. cross it off the good trustworthy cosplay sites list

Ordered the 2022 Batman Costume off procosplay and it looks so good! The quality is great and it came a lot sooner than i thought it would so I will definitely be ordering from them again.
An improvement that could be made is having the tracking and ordering information up to date. I only knew when my order was coming when I received a Text message from FedEx, having that improvement would really go a long way.

I ordered the Raven (Teen Titan) costume less than 2 weeks before Halloween. It was a scramble trying to find something we actually loved and that would be a good quality for the money spent. Not only did the costume arrive 2 days before Halloween (on time) but the quality was awesome! We were so happy. Thank you for being so helpful, through tracking and questioning, you were gracious and delivered! Very Happy!

The costume was fine, but I had given them 3.5 weeks to get me the costume, and I paid for expedited shipping. They didn't have part of it, and instead of contacting me they let it sit. It ended up getting to me 4 days after when I needed it. When I tried to get them to take it back since it was their lack of communication that caused it to be late, they lectured me about how they paid for fast shipping and it's my fault somehow. VERY poor customer service.

Received my Wanda costume today. It's totally amazing. I really love it! Before that, I was really anxious and contacted Alice almost every day. She is always patient. I really appreciate her understanding. I found they even replied to me at midnight by their time. Thank you for your hard work. You absolutely deserve five stars.

I paid for my order in 10th October, the item was stated as 'ready to ship' in their website but my order has never been shipped at all. I asked them about shipping date, and I was told in 15th October that it will be shipped within 2 days and my order's status shows that it has not been shipped yet. Since my home address is in the UK, I have no belief that my order will arrive in the right time.